Warranty

Warranty Terms:

The ChefPaw model CP3A, C-PRO, C-Mini, C-Max, and C-Maximus come with a 2-year limited warranty starting from the original purchase date when purchased from an authorized vendor. Please keep your original purchase receipt or order confirmation in a safe place, as proof of purchase is required for all warranty claims.

If a material or manufacturing defect occurs within 2 years of the original purchase date, we will repair or replace the product at our discretion at no charge to you. To submit a warranty claim, please provide your proof of purchase along with a short written description of the issue and when it began.

If your claim is approved, we will repair your product or send a replacement unit. Please note that a repair or replacement does not start a new warranty period, and the original warranty period will remain unchanged. This also applies to any repaired or replacement parts.

If there is any visible damage or issue upon delivery, please report it immediately after unpacking. Every ChefPaw unit is carefully produced and tested before shipment. This warranty applies only to material or manufacturing defects. Repairs requested after the warranty period has expired may be subject to additional charges.

International Orders:

We’re proud to serve customers around the world. For international orders, approved warranty claims are still covered under our warranty policy; however, customers are responsible for the cost of shipping the product back to us for inspection, repair, or replacement.

Please note that ChefPaw does not provide prepaid return labels for international warranty claims and is not responsible for customs fees, duties, taxes, brokerage fees, or other charges related to international shipping. If a repair or replacement is approved, any additional shipping or import-related costs may also apply depending on the destination country.

We’ll always do our best to help make the process as smooth as possible, but ChefPaw is not responsible for delays caused by customs, international carriers, or other factors outside of our control.

Warranty Expiration:

  1. If the product is damaged after the original delivery.
  2. If the product is not used as intended or is stored improperly. For proper operation, all manufacturer instructions must be followed carefully. Any use or handling that is warned against in the operating instructions must be avoided. This product is intended for private, non-commercial use only.
  3. If the product is opened or disassembled by anyone other than the manufacturer or an authorized party.
  4. If more than 2 years have passed since the original purchase date.

Warranty Exclusions:

  1. Claims related to damage or defects reported more than 2 years after the original purchase date.
  2. Damage resulting from continued use of the machine after a defect has been discovered.
  3. Damage to persons, pets, or property caused by negligence, misuse, improper use, or failure to follow instructions. WATER DAMAGE IS NOT COVERED BY THE WARRANTY.
  4. Normal wear and tear of the spatula, mixing blade, measuring cup, and lid.
  5. Claims for parts lost after initial use.

Procedure for Warranty Claims:

Please report all warranty claims as soon as possible after discovering a defect or damage by contacting info@chefpaw.com.

To help us process your claim more quickly, please include your original order information, your unit’s serial number, and a detailed description of the issue along with photos or video of the problem.